eClerx provides Knowledge Process Outsourcing (KPO) and Business Process Outsourcing (BPO) services to global companies from our deployment centers in India.

Our teams provide the level of manpower, expertise and technology necessary to continually innovate and improve the processes that drive the world’s most successful companies. As a result our clients have a heightened degree of confidence that their critical processes are operating accurately and cost-efficiently.

eClerx teams are known by sales & marketing managers for their mastery of the processes and technologies related to pricing, all facets of online operations including content management, web analytics, and social media, and broader data heavy operations in the supply chain, CRM, channel and catalog / SKU management spaces.

eClerx's financial services teams are highly respected for their domain expertise that enable them to improve and operate processes relating to risk management and reconciliation, trade validation, trade support, asset servicing, expense control and more.

Unlike other BPO and KPO providers, eClerx excels at rapidly achieving value for its clients and smoothly scaling expert resources as needs fluctuate.

History
eClerx was founded in 2000 has over 2500 employees currently. At the end of 2007, the company became the first KPO firm listed on the Bombay Stock Exchange. It has four deployment centers in India in Mumbai and Pune and executive and sales offices located in London, New York, Austin, Dublin and Singapore.

Industries
Global companies that depend on process accuracy and responsiveness for their success depend on eClerx to design, operate and improve key business processes. We have deep domain and process expertise across the high technology industry (hardware, software & services), travel and leisure, media and entertainment, online and bricks & mortar retail, investment banking and hedge funds, and industrial manufacturing and distribution.

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Services
Process innovation and operations are our specialty. We apply expertise and technology to over 200 distinct processes that provide the operational foundation of our clients’ success.

eClerx helps many of the world’s largest e-tailers and ecommerce companies increase online profits by innovating and operating critical processes cost-efficiently. We are the expert human touch that makes a difference in content management, online analytics, social media, and search.

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Service Categories for e-Commerce Organizations Marketing and Sales
Offline Operations & Data Management Services
Online Operations Support
Pricing & Profitability

Service Categories for Financial Organizations
Basel II Support
Documentation and External Validation
Finance and Accounting
Loan Support
Metrics / Reporting
Product Control
Professional Services
Reconciliation
Reference Data Management
Risk Management
Settlements and Clearing
Trade Support

Clients
The Company supports critical processes for more than 50 clients, including more than 19 Fortune 500 / FT 500 companies across the high technology industry (hardware, software & services), travel and leisure, media and entertainment, online and bricks & mortar retail, investment banking and hedge funds, and industrial manufacturing and distribution.